Northgate Cleaning Service (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://northgatecleaningservice.co.uk/, use our services, or interact with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
a) Personal Identification Information
Full name, email address, phone number, business/company name, and address.
b) Technical Data
IP address, browser type and version, time zone setting, operating system, and platform.
c) Usage Data
Pages visited, time spent on pages, and navigation paths.
d) Marketing and Communication Data
Your preferences in receiving marketing communications and your communication history with us.
2. How We Collect Your Data
We collect data through contact forms on our website, email or phone communication, service inquiries or bookings, cookies and tracking technologies, and third-party analytics tools.
3. How We Use Your Information
We use your data to respond to inquiries and provide customer support, process service requests and manage contracts, improve our website and services, send updates, offers, or promotional materials (only with your consent), and comply with legal obligations.
4. Legal Basis for Processing
We process your data based on consent when you agree to receive marketing communications, contractual necessity to provide requested services, legal obligations under UK law, and legitimate interests to improve services and business operations.
5. Sharing Your Information
We do not sell your personal data. However, we may share your data with service providers such as IT support, hosting, and analytics providers, professional advisors including legal and accounting services, and government authorities if required by law. All third parties are required to respect the security of your personal data.
6. Data Security
We implement appropriate security measures to protect your data, including secure servers, encryption, access control, authentication systems, and regular security reviews. However, no system is completely secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once the data is no longer needed, it is securely deleted.
8. Your Data Protection Rights
Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request erasure of your data, restrict processing, request data portability, object to processing, and withdraw consent at any time. To exercise your rights, contact us at info@northgatecleaningservice.co.uk.
9. Cookies Policy
Our website uses cookies to enhance user experience. Cookies help us understand website traffic, improve functionality, and personalize content. You can control or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
11. International Data Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place such as standard contractual clauses and secure processing agreements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
Northgate Cleaning Service
71-75 Shelton Street, Covent Garden, London
Phone: +44 1206 690056
Email: info@northgatecleaningservice.co.uk