At Northgate Facilities, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or contacting us about our services.
1. Information We Collect
We may collect personal information when you contact us, request a quote, book a service, or submit an enquiry through our website.
This information may include:
Name
Email address
Phone number
Company name
Business address
Service location
Details about your enquiry
Any information you choose to provide through our contact forms, email, phone, or WhatsApp
We may also collect basic technical information such as your browser type, IP address, device type, and website usage data to help improve website performance and security.
2. How We Use Your Information
We use your personal information to:
Respond to your enquiries
Provide quotations
Arrange cleaning, hygiene, facilities, or security services
Manage bookings and service requests
Communicate with you about your service
Improve our website and customer experience
Maintain business records
Meet legal, regulatory, or compliance requirements
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information only when necessary to provide our services or comply with legal obligations.
This may include sharing information with:
Our staff or service teams
Approved contractors or operational partners
Payment or invoicing providers
IT, hosting, or website support providers
Legal, regulatory, or government authorities where required by law
Any information shared will be limited to what is necessary for the relevant purpose.
4. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve functionality, analyse website traffic, and understand how visitors use our website.
Cookies may help us improve page performance, remember user preferences, and monitor website security.
You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system, website, or email transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms or unsecured communication channels.
6. How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, including service delivery, customer support, business administration, legal obligations, accounting records, and dispute resolution.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
7. Your Rights
Depending on applicable data protection laws, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Withdraw consent where consent has been used
Request a copy of your personal information
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may include links to third-party websites, social media platforms, or messaging services such as WhatsApp.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.
Any updates will be published on this page. Continued use of our website means you accept the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Phone: +44 1206 690056
Email: info@northgatefacilities.co.uk
Website: https://northgatefacilities.co.uk/