Welcome to Northgate Facilities. By using our website or requesting our services, you agree to the following Terms and Conditions. Please read them carefully before using this website or booking any service.
1. Company Information
Northgate Facilities provides professional cleaning, hygiene, facilities management, and security services for commercial, healthcare, specialist, and regulated environments across the UK.
Our services may include commercial cleaning, clinical cleaning, deep cleaning, washroom hygiene management, facilities support, CCTV monitoring, security guarding, key holding, access control, and related support services.
2. Use of Website
By accessing this website, you agree to use it only for lawful purposes. You must not misuse the website, attempt to damage its functionality, copy content without permission, or use the website in a way that may affect its security, performance, or availability.
The information on this website is provided for general guidance only. Service availability, pricing, response times, and coverage areas may vary depending on location, site requirements, and operational capacity.
3. Service Enquiries and Quotations
Any quote provided by Northgate Facilities is based on the information supplied by the customer at the time of enquiry. Final pricing may depend on site size, service frequency, risk level, staffing needs, location, access requirements, equipment, materials, and any additional work required.
A quotation does not become a confirmed booking until it has been accepted by the customer and confirmed by Northgate Facilities.
4. Bookings and Service Confirmation
All service bookings are subject to availability. Northgate Facilities reserves the right to accept, reject, reschedule, or cancel a booking where necessary due to operational, safety, staffing, access, or compliance reasons.
Customers are responsible for providing accurate site details, access instructions, health and safety information, and any relevant risk details before work begins.
5. Customer Responsibilities
The customer must ensure that our team can safely access the premises at the agreed time. The customer must also disclose any hazards, restricted areas, infection risks, security risks, or special site requirements before the service begins.
If access is delayed, denied, or unsafe, Northgate Facilities may charge a cancellation fee, waiting fee, or rescheduling fee.
6. Cleaning and Facilities Services
Northgate Facilities aims to deliver all cleaning and facilities services with professionalism, care, and attention to detail. However, results may vary depending on the condition of the premises, age of surfaces, level of staining, contamination, wear, previous maintenance, and material type.
We do not guarantee removal of all stains, marks, odours, contamination, or damage where these are permanent, deeply embedded, unsafe to treat, or beyond normal cleaning capability.
7. Security Services
Security services are provided to help reduce risk, deter unauthorised activity, monitor premises, and support workplace safety. However, no security service can guarantee complete prevention of theft, damage, loss, intrusion, or incidents.
The customer remains responsible for maintaining adequate insurance, site security systems, access controls, and internal safety procedures.
8. Health and Safety
Northgate Facilities follows appropriate health and safety practices when delivering services. We reserve the right to refuse or stop work if a site is unsafe, if hazards have not been disclosed, or if our staff may be placed at risk.
Customers must comply with all relevant health, safety, access, and site rules required for the safe delivery of services.
9. Payments
Payment terms will be agreed before service delivery or as stated on the invoice. Customers must pay invoices by the due date. Late payments may result in service suspension, cancellation of future bookings, or recovery action.
Northgate Facilities reserves the right to request deposits, advance payments, or staged payments depending on the type and scale of service.
10. Cancellations and Rescheduling
Customers should provide reasonable notice if they need to cancel or reschedule a booking. Short-notice cancellations may be subject to a charge, especially where staff, equipment, transport, or materials have already been arranged.
Northgate Facilities may reschedule a service due to circumstances beyond our control, including staff illness, severe weather, safety concerns, access issues, emergencies, or operational disruption.
11. Complaints and Service Issues
If a customer is unhappy with a service, they should contact Northgate Facilities as soon as possible with clear details and supporting evidence where available.
We will review the issue fairly and may offer a re-visit, correction, explanation, or other appropriate resolution at our discretion. Complaints raised long after service completion may be harder to investigate.
12. Liability
Northgate Facilities will take reasonable care while providing services. However, we are not liable for pre-existing damage, wear and tear, poor installation, weak surfaces, unsafe site conditions, undisclosed hazards, customer negligence, or damage caused by third parties.
Nothing in these Terms and Conditions excludes liability where it cannot legally be excluded under UK law.
13. Website Content
All website content, including text, images, branding, layout, and service descriptions, belongs to Northgate Facilities unless otherwise stated. You may not copy, reproduce, modify, or distribute website content without written permission.
14. External Links
This website may contain links to third-party platforms such as social media, WhatsApp, or other external websites. Northgate Facilities is not responsible for the content, privacy practices, or reliability of third-party websites.
15. Privacy
Any personal information submitted through the website, phone, email, or enquiry form will be handled in line with applicable data protection laws. Customers should not submit unnecessary sensitive information through website forms.
16. Changes to These Terms
Northgate Facilities may update these Terms and Conditions at any time. Any changes will be published on this page. Continued use of the website or services means you accept the updated terms.
17. Contact Information
For questions about these Terms and Conditions or to request service information, please contact Northgate Facilities:
Phone: +44 1206 690056
Email: info@northgatefacilities.co.uk
Website: https://northgatefacilities.co.uk/