Introduction
These Terms and Conditions govern the use of services provided by Northgate Cleaning Service (“we”, “our”, “us”). By engaging our services or using our website https://northgatecleaningservice.co.uk/, you agree to comply with and be bound by these terms. If you do not agree with any part of these Terms and Conditions, you should not use our services.
Services
Northgate Cleaning Service provides professional cleaning, hygiene management, and facilities support services to commercial and regulated environments. All services are delivered according to agreed specifications, schedules, and service levels discussed prior to commencement.
We reserve the right to modify, suspend, or discontinue any part of our services at any time, with reasonable notice where applicable.
Service Agreements
All services are subject to a formal agreement or confirmed booking. The agreement will outline the scope of work, frequency, pricing, and any special requirements. Any additional services requested outside the agreed scope may incur additional charges.
Clients are responsible for ensuring that all information provided is accurate and complete to allow us to deliver services effectively.
Client Responsibilities
Clients must provide safe and reasonable access to the premises where services are to be carried out. This includes access to necessary utilities such as water and electricity where required.
Clients must inform us in advance of any hazards, sensitive areas, or special handling requirements within the premises. Failure to disclose relevant information may affect service delivery and liability.
Clients are responsible for securing any valuables or confidential materials. We are not liable for loss or damage to items that have not been properly secured.
Pricing and Payment
All prices are agreed in advance and may be subject to change depending on the scope of work, site conditions, or additional services requested.
Invoices must be paid within the agreed payment terms stated in the service agreement. Late payments may result in additional charges or suspension of services.
We reserve the right to review and adjust pricing periodically, with prior notice to clients.
Cancellations and Rescheduling
Clients may cancel or reschedule services by providing reasonable notice as outlined in the service agreement. Failure to provide sufficient notice may result in cancellation fees.
We reserve the right to reschedule services due to unforeseen circumstances, including but not limited to staff availability, safety concerns, or operational issues. In such cases, we will make reasonable efforts to arrange an alternative time.
Service Standards
We are committed to delivering services with professionalism, care, and attention to detail. All work is carried out by trained personnel using appropriate methods and materials.
If a client is not satisfied with the service provided, they must notify us within a reasonable timeframe so that we can assess and address the issue.
Health and Safety
Northgate Cleaning Service complies with all relevant UK health and safety regulations. Our staff are trained to follow safe working practices and use appropriate protective equipment.
Clients must ensure that the working environment is safe and free from risks that could endanger our staff. We reserve the right to refuse or suspend services if unsafe conditions are identified.
Liability
We take reasonable care in delivering our services. However, we shall not be held liable for indirect, incidental, or consequential losses arising from the use of our services.
Our liability for any direct damage caused by our negligence is limited to the value of the service provided.
We are not responsible for pre-existing damage, normal wear and tear, or issues arising from factors beyond our control.
Damage and Claims
Any claims for damage must be reported within 24 hours of service completion. We may investigate the claim and determine appropriate action.
We are not liable for damage caused by faulty materials, improper installation, or pre-existing conditions within the premises.
Confidentiality
We respect client confidentiality and will not disclose any sensitive information obtained during service delivery to third parties, except where required by law.
Clients agree not to disclose any confidential information related to our business operations without prior consent.
Data Protection
We handle personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. For more details, please refer to our Privacy Policy.
Force Majeure
We shall not be held responsible for delays or failure to perform services due to events beyond our reasonable control, including natural disasters, pandemics, strikes, or government restrictions.
Termination
Either party may terminate the service agreement by providing notice as specified in the agreement. We reserve the right to terminate services immediately if there is a breach of these Terms and Conditions.
Upon termination, any outstanding payments must be settled promptly.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our website and will take effect immediately upon publication.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
Northgate Cleaning Service
71-75 Shelton Street, Covent Garden, London
Phone: +44 1206 690056
Email: info@northgatecleaningservice.co.uk